Search for Payment Details
Search for Payment Details

Request a Refund

In the event that one or all of the sectors of the FastTrack service is not used, DHL will refund the unused amount. To obtain your refund choose "Request a Refund" from the Main Menu.

Order ID

Please enter Order ID here.

Please enter Order ID here.

Last Four Digits of Mobile

Please enter the last 4-digits of the mobile number you entered during the DHL Documents preperation.

Please enter Last Four Digits of Mobile here.

Payment Details

Order ID or Reconciliation ID can be found on your payment receipt. or in the email that was sent to you by the payment gateway.In case you did not store the details, please contact DHL Express Lebanon - FastTrack Team on +961-3-969670 (WhatsApp available only for Lebanese expatriates renewing their passports), or call +961-21-214848 for Customer Service.