DHL FastTrack - Tracking and Monitoring

Tracking and Monitoring

I have purchased the DHL FastTrack Service and i read that i will be receiving automatic notifications.

Yes. You will receive automatic notifications from DHL as follows:

Upon collection of your consignment from the Embassy or General Consulate in the country you are residing
Upon delivery of your consignment to the Lebanese Foreign Ministry
Upon collection of you consignment from the Lebanese Foreign Ministry
Upon delivery of your consignment to the Embassy or General Consulate

N.B. Make sure to enter the correct mobile number and e-mail address

How else can i keep track of my waybills?

Log on to DHL Express site or call DHL Express Customer Service Department.

When I track my waybills, i see a message Sorry, your tracking attempt was not successful. Please check your tracking number or select one of the options below.?

This normally occurs with the RETURN airwaybill and usually means that your application is still being processed by the Lebanese authorities. You will only be able to track it once it is collected by a DHL courier. If you require any further information, please contact Customer Service team in Lebanon. Also, bear in mind that waybills are not trackable if not used within 90 days.

When I track my international DHL Express shipments, why do I sometimes get information for a shipment that is not going to the intended destination?

DHL periodically recycles shipment waybill numbers for operational reasons. Occasionally this results in information being in our systems at the same time for two shipments travelling under the same waybill number. DHL is working hard to eliminate these occurrences however, in the meantime, please be assured that while this information may be confusing, your shipment will be heading to its correct destination and be receiving the same careful attention as every other shipment in our network.

I have tracked a shipment and been told to contact DHL. Why is this?

This usually occurs if the information we have is insufficient to track the shipment. The address may be incorrect and require clarification or additional information. The matter can be resolved very quickly by contacting Customer Service.

The tracking results are showing that my shipment is going to a different town or city than it was initially addressed to. Why is this?

The Pickup and Delivery destinations shown on the DHL Express tracking results are based on the destination of the Service Station location providing that pickup and delivery. Please be assured that your shipment is being delivered to the destination provided by you when you completed the waybill for your shipment(s).

My shipment is showing “Customs status updated” from the destination, even though the shipment just left the country. What does this mean?

This status provides an indication of the clearance processing at the destination. Please click on Further details (+) to open and see additional information available. This checkpoint alerts you to any additional information required by customs for clearance.

If I do not have my tracking number, is it still possible to track my shipment?

Yes, under certain conditions. We strongly advise you to make a record of your tracking number however, if you have the shipper's reference number, you can use our online Shipper’s Reference Tracking service.

I want to change the mobile number or the email address for the notifications, how i can do this?

In fact, you can request DHL Express Lebanon to change your mobile number or your email address. You need to send an email to fasttrack@dhl.com with your "Order Number" and/or "Reconciliation ID" and your Full Mobile Number (Including Country Code) and New E-Mail Address.